Perbedaan Kepuasan Pasien Yang Menggunakan Jaminan Kesehatan Dirawat Inap Di Ruang Kebidanan Rumah Sakit Pemerintah Dengan Swasta Tahun 2017

Authors

  • I Gusti Ayu Surati Jurusan Kebidanan Poltekkes Kemenkes Denpasar, Indonesia
  • Gusti Ayu Marhaeni Jurusan Kebidanan Poltekkes Kemenkes Denpasar, Indonesia
  • Ni Wayan Armini Jurusan Kebidanan Poltekkes Kemenkes Denpasar, Indonesia

DOI:

https://doi.org/10.33992/jik.v6i1.1057

Keywords:

satisfaction, quality hospital services

Abstract

Health coverage in the form of health protection in order that participants benefit health maintenance and protection of funds provided to any person who has paid dues. The purpose of the study to analyze the difference in Satisfaction patients using health coverage that is admitted in the Obstetrics Hospital Government with private sector based on dimensions: Tangibles, Reliability, Responsiveness, Assurance, Emphaty. The hypothesis of this research there is a difference of satisfaction patients using health coverage are admitted in government hospitals with Obstetrics. This research was carried out at Government and private Hospitals in the city of Denpasar years 2017, with no significant difference between a government hospital with private hospitals of patient satisfaction dimension includes tangibility (P value 0.425), reliability (P value 0.802), Responsiveness (P value 0.337), assurance (P value 0.808, and empathy (P value 0.960) in patients using health coverage in the inpatient obstetrics government hospitals with private hospitals the year 2017

References

Kemenkes RI, 2014, Peraturan Menteri Kesehatan Republik Indonesia No 28 tahun 2014 tentang Pedoman Pelaksanaan Program Jaminan Kesehatan Nasional, Jakarta: Kemenkes RI.

Kemenkes RI, 2013, Peraturan menteri Kesehatan Republik Indonesia Nomor 71 tahun 2013 tentang Pelayanan Kesehatan Pada Jaminan Kesehatan Nasional 2013, Jakarta: Kemenkes RI

Muninjaya, 2011, Manajemen Mutu Pelaynan Kesehatan, Jakarta : EGC

Mubarak, W.I dan Chayatin Nurul, 2009, Ilmu Kesehatan Masyarakat Tepri dan Aplikasi, Jakarta :Selemba Medica

Rahmulyono, A. 2008. Analisis Pengaruh Kualitas Pelayanan terhadap kepuasan Pasien Puskesmas. Yogyakarta. Available online at http://www.pdf-search-engine.com

Arikunto, S, 2006, Prosedur Penelitian Suatu Pendekatan Praktek, Jakarta: Rineka Cipta

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Published

2020-04-12

Issue

Vol. 6 No. 1 (2018)

Section

Article

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