Hubungan Fasilitas Sanitasi Dan Kualitas Jasa Dengan Tingkat Kepuasan Pengunjung Tahura Ngurah Rai Provinsi Bali

Ni Made Puti Phartin Purwaningrum, I Wayan Suarta Asmara

Abstract


Abstract : Ngurah Rai Forest Park is one of the public recreation places with ecotourism objects that can attract visitors. The purpose of this study was to  determine the correlation of sanitation facilities and service quality with level of visitor satisfaction of Ngurah Rai Forest Park At Bali Province. Research used is quantitative with a crossectional approach survey method. The sample used was 100 out of 1,323 populations using quota sampling. Based on the chi-square test results, it is obtained that sanitation facilities with sig = 0.045 <(0.05), means there is a significant correlation sanitation facilities with the visitore satisfaction level with CC = 0.237, which means that the level of correlation is low, while service quality with visitor satisfaction level is obtained sig = 0,000 <0.05 means that there is a significant correlation of service quality and level of visitor satisfaction with CC = 0.543 means the level of correlation is medium. The conclusion of this research is that there is a correlation between sanitation facilities and service quality with the level of satisfaction of visitors of Ngurah Rai Forest Park at Bali Province. The advice is to improve the quality of services and sanitation facilities to increase visitor satisfaction.


Keywords


Keywords: sanitation facilities, service quality, level of visitor satisfaction

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References


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DOI: https://doi.org/10.33992/jkl.v9i2.903