Healthcare Professionals' Experiences in Utilizing The Satu Sehat Mobile App for Hypertension Management in Indonesia

Abstract

Hypertension remains the most prevalent non-communicable disease in the community. Uncontrolled blood pressure can lead to severe complications, which are potentially life-threatening and may impose a considerable burden on families. This study aims to examine healthcare professionals’ experiences in utilizing the Satu Sehat Mobile Application as part of hypertension management in Indonesia. A qualitative approach with a phenomenological perspective was employed. Data were collected through in-depth interviews and systematically analyzed using transcription, thematic coding, and further processing with NVivo 12 software.The study involved healthcare professionals responsible for non-communicable disease (NCD) programs at public health centers (Puskesmas) in Indonesia. Participants were selected through purposive sampling, with inclusion criteria comprising willingness to participate, effective communication skills in Indonesian, and a minimum of five years’ experience in managing hypertension cases. Twelve healthcare professionals were interviewed, with data saturation achieved after the tenth interview. Analysis revealed three overarching themes: (1) the application is perceived as highly beneficial, (2) it supports blood pressure monitoring, and (3) challenges remain in its implementation. While many participants found the application helpful in supporting their duties, several obstacles were noted, particularly within the community context. These challenges underscore the need for further development to optimize the application in meeting user needs. The findings of this study contribute to a deeper understanding of how healthcare professionals in Indonesia engage with the Satu Sehat Mobile Application in the management of hypertension.