AN OVERVIEW OF POSTPARTUM MOTHERS SATISFACTION WITH MIDWIFERY SERVICES IN THE MELATI II WARD OF BULELENG GENERAL HOSPITAL

Abstract

Good quality of health services is an important factor in increasing patient satisfaction, including postpartum mothers undergoing treatment at health facilities. This study aims to provide an overview of the level of satisfaction of postpartum mothers with the quality of health services in the Melati II Room of Buleleng District Hospital. The method used is descriptive explorative with a quantitative approach. The study population was postpartum mothers treated in the Melati II Room from March to April 2025. The sample size in this study was 80 respondents. The technique used was purposive sampling with specified criteria. Data were collected through questionnaires regarding the characteristics of postpartum mothers and the level of satisfaction with the midwifery services received. Data analysis was carried out descriptively to describe the characteristics of respondents and the level of satisfaction with health services. The results showed that the level of satisfaction of postpartum mothers with health services in the Melati II Room was in the good category, with an average conversion value of 79 on a scale of 100. The elements with the highest scores were the reasonableness of service costs and complaint handling, while the quality of facilities and infrastructure had the lowest score. The conclusion of this study shows that health services in the Melati II Room are quite adequate but there needs to be an improvement in the physical facilities aspect. It is recommended that Buleleng District Hospital improve the quality of physical facilities, room comfort, and cleanliness.

Keywords: Postpartum Mother Satisfaction, Midwifery Services, Maternal Health Services