Faktor-faktor yang berhubungan dengan tingkat kepuasan pasien yang berkunjung ke Poli Gigi di Puskesmas I Jembrana tahun 2024

Abstract

ABSTRACT

Measuring the satisfaction of health service users is an important indicator in assessing the quality of health services. This quality is determined by the standards applied by health professionals and must meet the needs and expectations of patients or consumers. In addition, the service must be affordable by the financial capacity of the community. Patient satisfaction reflects the feeling that the product or service received has met or even exceeded their expectations. The purpose of this study was to determine the level of patient satisfaction with oral health services at the dental clinic of Community Health Centre 1 Jembrana from the aspects of tangibles, reliability, responsiveness, assurance, and empathy with the categories of very satisfied, satisfied, dissatisfied. This type of research is descriptive research using a survey method. The respondents of this research were 75 people. The results showed that based on the tangibles dimension, it showed that the most patients were very satisfied as many as 55 people (73%), in the reliability dimension, it showed that the most patients were very satisfied as many as 54 people (72%), in the responsiveness dimension, it showed that the most patients were very satisfied as many as 56 people (75%), in the assurance dimension, it showed that the most patients were very satisfied as many as 58 people (77%), based on the emphaty dimension, it showed that the most patients were very satisfied as many as 59 people (79%). The conclusion of this study is that from the five dimensions of satisfaction, the results of the level of satisfaction are very satisfied.